FAQ'S / Terms & Conditions

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The cost varies on the size of the bear & the complexity of the restoration needed.

There is a minimum charge of $65 for any repair.

Courier costs are additional.

Full payment is required within seven days from notification of completion via bank transfer.

When full payment is cleared, your bear will be carefully packaged for his courier ride home .

If payment is withheld for 30 days your bear becomes the property of the Teddy Bear Hospital.

It never hurts to ask.  I am happy to take a look and give free advice and quotes.  If your Teddy holds sentimental value & exhibits visible damage, its worth finding out and having him secured for the future. Wear such as holes in the mohair, missing eyes, torn ears, missing stuffing & paws worn through are all restorable.   

 This varies depending on the extent of damage & the complexity of the restoration.  Generally 2-4 weeks.

We require your bear to be couriered to us in Kaiapoi.  Transport both ways is at your cost.  

Animal fur or foam chips used for stuffing (this breaks down over time & becomes toxic). These bears will be returned at the senders expense.

I stand behind the quality of my restoration services.  I strive to exceed your expectations.  If you're not completely satisfied with the outcome, please contact me, and I'll do my best to address any concerns & ensure your satisfaction. 

While I take the utmost case, the Teddy Bear Hospital is not liable for any damage that may occur during the restoration process due to the age & condition of the bear.   

Teddy Bear Hospital is not responsible for damage or loss during courier relocation.